Privacy Policy

At Colombo’s Trading (Pvt) Limited, safeguarding your personal information is a top priority. We are dedicated to handling your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains in detail how we collect, use, store, and share your personal information. By using our website, you agree to the terms outlined in this policy.

We recommend you read this Privacy Policy carefully to understand how your personal data is managed and your rights regarding its protection.

Information We Collect

We gather two main categories of personal data:

Device Information

When you access our website, we automatically collect certain technical and usage-related information to enhance your experience and improve our services. This may include:

Technical Details: Information about your web browser, IP address, time zone, and device type.
Usage Data: The web pages you visit on our site, products viewed, referral sources (e.g., search engines or external links), and your interactions on the site (e.g., clicks, time spent).

We collect this information using advanced tracking technologies, including:

Cookies: Small text files stored on your device to help us provide a better, more personalized browsing experience. Cookies enable features like remembering your shopping cart and tracking your session. For more details on cookies or to learn how to manage them, visit www.allaboutcookies.org.
Log Files: Records of actions occurring on our website, including details like IP address, browser type, internet service provider, and time stamps.
Web Beacons, Tags, and Pixels: These tools allow us to analyze your browsing behavior and measure the effectiveness of our marketing efforts.

Order Information

When you place an order on our website, we collect and store the following personal details:

Your full name, billing address, and shipping address.
Payment information, such as credit/debit card details, PayPal, Apple Pay, or Google Pay.
Contact details, including email address and phone number, to facilitate communication about your order.

This information is essential for completing transactions and ensuring a seamless purchasing experience.

How We Use Your Personal Information

Your personal data is processed for specific purposes, as outlined below:

Order Fulfillment

We use your data to:

Process your order, including payments and delivery.
Provide order confirmations, invoices, and status updates.
Address any issues or inquiries related to your purchase.

Account Administration

We use your information to:

Manage and maintain your account with us.
Enable secure access to your purchase history and account details.

Fraud Detection and Prevention

We use your IP address and other details to identify and prevent fraudulent activities, ensuring the security of your transactions.

Website Optimization

Your browsing data helps us:

Understand how customers interact with our website.
Improve website functionality, design, and user experience.
Provide personalized content and product recommendations based on your preferences.

Marketing and Advertising

With your consent, we use your data to:

Send promotional messages about our products, offers, or services.
Deliver targeted advertisements through platforms like Google Ads, Facebook, and other marketing channels.

Legal Compliance

We process your data to comply with applicable laws, regulations, and contractual obligations, such as record-keeping for tax purposes.

Sharing Your Personal Information

We only share your data with trusted third parties when necessary for operational purposes or compliance with the law. These third parties include:

Service Providers: Payment gateways, shipping couriers, and web analytics tools that help us process orders and improve our services.
Regulatory Authorities: In compliance with legal obligations, such as responding to subpoenas, court orders, or government requests.

Cookies and Tracking Technologies

Cookies and tracking technologies enable us to enhance your browsing experience and optimize our services. We use:

Essential Cookies

These cookies are crucial for website functionality, including:

Remembering items in your shopping cart.
Keeping you logged in during your session.
Allowing secure completion of transactions.

Performance and Analytics Cookies

These cookies help us gather insights about user behavior, enabling us to improve our website and personalize your experience.

Marketing and Targeting Cookies

These cookies allow us to deliver tailored advertisements through platforms like Google and Facebook.

Managing Cookies:
You can disable cookies through your browser settings. However, please note that doing so may affect the functionality of our website. For more information, visit www.allaboutcookies.org.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, subject to legal obligations.
Right to Restrict Processing: Request a limitation on how your data is used.
Right to Object: Object to data processing for direct marketing or legitimate interests.
Right to Data Portability: Request the transfer of your data to another service provider.
Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time by contacting us.

For assistance with your rights, email us. You can find our contact details under ‘Contact us’ section

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. If you wish to delete your data, contact us directly.

Data Security

We implement robust security measures, including encryption, firewalls, and access controls, to protect your personal data. Despite our efforts, no system can be entirely secure. We recommend taking precautions, such as safeguarding your account credentials and logging out after using shared devices.

Do Not Track

Our website does not currently respond to “Do Not Track” (DNT) browser signals. However, you can manage your privacy preferences by adjusting cookie settings or opting out of specific tracking technologies as described above.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. Significant updates will be communicated on our website or through other appropriate means.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: You can find our contact details under ‘Contact us’ section

Unless otherwise specified in this Privacy Policy, Colombo’s Trading (Pvt) Limited will be the “data controller” of your personal information. As the data controller, we are responsible for determining the purposes and means by which your personal data is collected, processed, and managed, in full compliance with relevant data protection legislation.